Refund Policy

Last updated 11 November 2026

We want you to pay for SiteOps only if it is useful to you. That is why every workspace starts with a 14-day free trial, with nothing charged until it ends, and why paid plans come with a 14-day refund.

14-day refund

You can ask for a full refund within 14 days of any payment, whether it is your first payment, a renewal or an upgrade, monthly or yearly. You do not need to give a reason.

How to ask

Email [email protected] from the address on your account, or reply to the receipt Paddle sent you. You can also request a refund directly from Paddle at paddle.net.

Refunds are processed by Paddle, our reseller and merchant of record, to the original payment method. They usually appear within 5 to 10 business days, depending on your bank.

After a refund

A refunded subscription is cancelled. Your workspace and its data stay in place, and monitoring pauses until you choose a plan again.

Cancelling without a refund

If you cancel after the refund window, your plan stays active until the end of the period you paid for, and you are not charged again.

Your legal rights

This policy adds to, and does not limit, any rights you have under consumer law where you live, including those in Paddle’s buyer terms.